Our promise, to you.
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
All our watches sold come with a 1,2 or 3 years warranty. You can be rest assured that any items bought and fall within the warranty period, they are covered for the repair costs under the warranty conditions stated in the guarantee card of the brand.
We would in our best endeavours, impart the lowest costs possible for any repairs/replacement of parts NOT covered in the warranty to our customers.
Our return policy.
This is a privilege only for online clients who buy from us and cannot pre-inspect the items. You do enjoy our "Three-Days-return policy" to have our items inspected by any authorised service center provided it is not damaged by them. Please email & contact us within 3 days if you want to return the item. Below are the clauses to enjoy this privilege.
1) This applies to all BRAND NEW WATCHES.
2) This applies to all clients buying from our website only; Clients buying directly from our outlet in Miri, Malaysia or those who have a 3rd party to collect & inspect on their behalf, are exempted.
3) Inspection. We do need to make sure that the watch was not tampered with/ have been worn. It has to be in the same condition as it was shipped from us.
4) All Shipping, handling & insurance charges are non-refundable. Returning item(s) are shipped at the buyer's own expense & risk. Please arrange for your own insurance or you can follow our instructions.
5) Refund. It will lessen the shipping fees, insurance fees and commission charges made by the bank or credit card services. Please take note there will be a difference due to currency exchange rate adjustments.
6) Sales are final after this inspection period. Watches may not be returned for any reasons after three days or once it has been worn or tempered with.