COMMON QUERIES

You asked, we answered.

HOW DO I BUY?

You need to email us stating the item's reference no. as the subject title.You can do this by navigating to the particular product you want to make enquiry on, and clicking on the "Enquiry" button. We will check on stock availability and revert to you via email.

 

If the item is available and you decide to purchase, we will provide you with all the necessary instructions on payment, together with quotes on shipping and insurance. The item will be on HOLD for you.

Upon receiving full payment, item will be shipped. However, if within three days of holding the item for you, you so decide not to purchase it, the HOLD will be released and the item will be back in play. We reserve the right to request for a down payment or deposit before putting certain watches on HOLD.

 

Unfortunately, we can only do this for overseas purchases as we recognise the need for more time to negotiate, make enquiries and arrange for payment.

WHY CAN'T I PURCHASE ONLINE INSTANTLY?

We do not only sell online - we also have a physical retail store actively buying and selling all the time. Most of our watches are limited to 1 pc but sometimes we do carry more for the best selling models.

 

While we try to update stock availability as promptly as humanly possible, there’s no telling when a watch gets sold at the retail store, and at the exact same time, another buyer is paying for the same watch online!

HOW DO I PAY?

You can opt to pay via telegraphic bank transfers. Alternatively, we also accept VISA and Mastercard credit cards., and Paypal (subject to our discretion). For credit card payment, kindly fill out our Order Form and either submit it online with every field completed OR email it to cpling64@gmail.com WITH YOUR SIGNATURE as shown at the back of your credit card. NOTE that we would need you to provide us with a copy of your passport and the front and back of your credit card for verification.

 

Upon approval by your credit card company, we will ship your order to you immediately. You can be assured your personal information will be kept strictly confidential. We use E-NETS, a secure internet payment gateway to process all payments by credit cards.

While we recognize that customers sometimes feel uncomfortable sending images of their credit cards via the internet to a company they do not know, we hope to get your understanding that because you are not here to physically swipe your card and sign for your purchases, this is the only way for us to ascertain that it is a genuine transaction and to protect ourselves from credit card scams and fraud. You can be assured though, that we view your credit security and privacy as utmost importance, and all efforts are being put in to protect this.

All prices are stated in Malaysian Ringgit MYR. If you need to get a rough estimate of what you will have to pay in your own country's currency. You can check out the prevailing exchange rate at Universal Currency Converter .

ARE YOUR WATCHES AUTHENTIC?

All our watches are guaranteed authentic, they come with international warranty certificates/ cards.

WHERE DO YOU SHIP TO?

We ship to most countries around the world. For a quote on shipping, please email us.

WILL I BE CHARGED CUSTOM DUTIES?

This depends on your country’s customs law. If you are not sure, check with your country’s customs authorities. If there are any duties chargeable, it will be borne by the buyer.

DO I HAVE TO INSURE MY SHIPMENT AND HOW MUCH?

Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods. 

WHAT SHIPPING METHODS DO YOU USE?

We normally ship using two methods, they are-


1. National Poslaju Courier


2. DHL, FEDEX, JT Express or similar international courier companies.


All courier charges including insurance charges for the items would be agreed by both parties before shipping.